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Help Center

Questions About SaleVali Features

Answers to detailed questions about individual SaleVali features such as multichannel sales, orders, and integrations.

Can I manage multiple shops and marketplaces in SaleVali at the same time?

One of SaleVali's key features is that it lets you connect more than one shop and marketplace. This makes it much easier to keep track of your online sales.

Does SaleVali offer a listing feature?

We're continuously expanding our listing capabilities, and listing options are already available on some marketplaces, such as eBay.

Can I track expenses in SaleVali? Is SaleVali a full accounting solution?

Currently we let you export your DATEV and invoice files to make your bookkeeping easier. Our goal is to build API connections to accounting software in the future.

Can I create multiple users in SaleVali?

At the moment SaleVali is used from a single account, but sub-user logins will be available soon.

What automation options does SaleVali offer me?

General services:

  • View orders: An overview of all incoming orders.
  • Invoice and credit note creation: Automatic generation and management of invoices and credit notes.
  • Automatic invoice delivery: Invoices are automatically emailed to customers and uploaded hourly to marketplaces (such as Amazon).
  • Shipping label creation: Automatically create shipping labels for your orders.
  • Automatic shipment tracking: Shipping information is automatically transmitted to the marketplaces.
  • Inventory management: Automatic stock level updates across marketplaces.
  • Multiple eBay account connections: Link multiple eBay accounts (support for other marketplaces coming soon).
  • Product listing on eBay: List products on eBay and automatically import existing eBay products.
  • DATEV export: Export invoices and credit notes for DATEV.
Why do I get an error message when creating a shipping label?

You may see an error message when creating a shipping label for the following reasons:

  • If there's an error in the customer address received from the marketplace, you'll need to take action on your order. You can check the address by editing the delivery address.
  • Address information must meet the carriers' formatting standards. Errors can sometimes occur because of long, unusually formatted addresses.
  • After registering with SaleVali, you first need to configure your shipping settings in the "Features" area.
  • When setting up the API connection, check that the information you entered (especially the sender account number) is correct.
  • If you run into any issue other than these, please get in touch with us.

Still have questions?

Our support team is happy to help you personally.