Support

In this area, you can contact the SaleVali support team and create a support ticket.

Creating a Ticket

To do this, click the 'Create Ticket' button.

Overview with search field, status filter, and the highlighted „Ticket Erstellen“ button in the top right

Form for creating a ticket with fields for subject, description, and image upload — Recommended size in the standard template: Max 4 files, Max 3 MB, JPEG, JPG, GIF, PNG format.

Tracking Tickets

You have an overview of your submitted/open tickets and can track them on this page. In the Search area, you can search by your ticket number. Our support messages are sent simultaneously to your email account and to your SaleVali application account. Unanswered requests are automatically closed after 5 days.

Ticket list with the „Offen“ status and an open dropdown for selecting the ticket status

Notifications

Your unread messages appear in a different color than shown in the image and also appear as notifications in the "Support" section on the right.

„Support“ navigation entry with a red notification counter for unread messages

Filtering by Date

You can also review your old tickets by selecting the desired time period.

Open date filter dropdown with periods such as „Letzte 7 Tage“ or „Dieses Jahr“

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