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Help Center

Support

How to contact the SaleVali support team and create a support ticket.

In this area, you can contact the SaleVali support team and create a support ticket.

To do this, click the 'Create Ticket' button.

Übersicht mit Suchfeld, Statusfilter und hervorgehobenem Button „Ticket Erstellen“ oben rechts
Formular zum Anlegen eines Tickets mit Feldern für Thema, Beschreibung und Bild-Upload

Recommended size in the standard template: Max 4 files, Max 3 MB, JPEG, JPG, GIF, PNG format.

You have an overview of your submitted/open tickets and can track them on this page. In the Search area, you can search by your ticket number. Our support messages are sent simultaneously to your email account and to your SaleVali application account. Unanswered requests are automatically closed after 5 days.

Ticketliste mit Status „Offen“ und geöffnetem Dropdown zur Auswahl des Ticketstatus

Your unread messages appear in a different color than shown in the image and also appear as notifications in the "Support" section on the right.

Navigationseintrag „Support“ mit rotem Benachrichtigungszähler für ungelesene Nachrichten

You can also review your old tickets by selecting the desired time period.

Geöffnetes Datumsfilter-Dropdown mit Zeiträumen wie „Letzte 7 Tage“ oder „Dieses Jahr“

Still have questions?

Our support team is happy to help you personally.